Company Profile

VuQuest, Inc.

VuQuest. Inc. provides a Web-based customer support platform for access and delivery of interactive video-based technologies and sales support tools designed to make products that require assembly, set-up or installation more profitable and easier to sell.

Products and require set-up, assembly or installation present unique challenges for retailers and manufacturers. Many consumers find putting a product together time-consuming and frustrating. Printed directions are hard to read and follow. Do overs, missing parts, product damage, and, ultimately, returns all negatively impact a retailer's or manufacturer's brand and bottom line. In addition, retailers and manufacturers absorb the significant cost of customer support associated with these products. Manufacturers also have challenges collecting warranty information, issuing safety information or warnings, and gaining demographic or psychographic data on customers, as well as managing Consumer Product Safety and other compliance issues.

VuQuest, Inc. has developed a comprehensive customer support platform and Video Instructional Guides (VIGs) to solve these problems:

• Benefits to Retailers: Retailers are able to improve their customers. product experience by ensuring that assembly and set-up instructions are clear, concise, and easy to follow. Retailers receive point of sale materials and awareness programs to inform buyers about showUhow and how VIGs will help them assemble products, increasing the desirability of products and improving customer service levels. ShowUhow reduces customer support costs and returns associated with products requiring assembly, and makes parts ordering easy. ShowUhow also provides an opportunity to up-sell customers other products or product upgrades to increase top line sales.
  
  
• Benefits to Manufacturers: Manufacturers have a new and simple way to provide customers with self-service tools to ensure product installation or assembly success. It is easy to deliver VIGs and to access the other showUhow customer support capabilities. Parts lists and other materials can be stored through the showUhow platform. The service also provides manufacturing clients with reporting and data analytics, offering insights direct from customers that have previously been unattainable. VIGS help keep support costs low, establish brand loyalty and make distribution channels more productive.
  
  
• Benefits to Consumers: VIGs guide consumers visually, step-by-step, through the process of assembling or installing their newly purchased products. Members log into the showUhow platform to view the VIG and watch the product being put together. Members also have access to coupons, product announcements, warranty information, safety data, and feedback, surveys, and product ratings. The showUhow site becomes a must-have site for all their product instructions and information. It also becomes a trusted source for information about new products and helps establish brand loyalty. Membership is free.